Submit a Trouble Ticket

Print Services utilizies an electronic ticketing system to track service requests.

If you are having trouble with a Print Services-managed printer or copier, or need other services (print drivers, address book changes, etc), please click the link below and submit a trouble ticket.

Print Services HelpDesk Portal

How to use the GMU Print Services Portal

The GMU Print Services Portal is located at https://gmu.on.spiceworks.com/portal and is the quickest way to submit issues with a printer/copier.

When you visit the website, you will be presented with the following form. For explanation of each field, see below. Be sure to click Submit when you have completed the form.

Email: The first field is your email address. Please use your GMU email address, so that we can contact you if we need more information.

Summary: This is where you can put a quick note relating to the issue. For instance, if you want names added to the address book, type "Address Book" or "Add Name."

Description: This is where you can put a detailed description of what is needed. For instance, if you want many names added to the address book, type all of the names and GMU email addresses in which you would like to have added. 

Category: Under the category pull-down, select the most appropriate option.

Name/Number of Device: In this field, the information needed is found on the device identification card on the front of the device. For example: FX-HUB1-1004-5560.